FAQ

WHAT IS HARD WATER?

Hard water is  ‘raw water’ which is full of minerals such as Calcium and Magnesium. These minerals and imperfections are picked up as water passes through underground rocks and soils.

WHY IS HARD WATER BAD?

Plumbing Problems

When you run hard water through your pipes, eventually, limescale and matter will build up in your plumbing fixtures.

 

Damage to Your Clothes

Over time clothes being washed in hard water will form a grayish tinge. This can also cause clothes to feel crusty.

 

Soap Scum Build Up

The soap scum marks your showers and sinks due to the reaction between soap and minerals found in hard water.

 

Appliances Failure

Any appliances that use water will have a much shorter life span if hard water is running through the system. This is because scale and matter build up, which will eventually cause you to replace your appliances over time.

HOW DOES A WATER SOFTENER WORK?

As water flows into your home it contains minerals such as Magnesium and Calcium known as hard water. Hard water causes a build up of residue in your plumbing and appliances.

A water softener will remove these hard minerals before entering  your home by a process called ion exchange. Ion exchange is when hard water passes thru the media inside the tank called resin. The media acts like a magnet by grabbing the hard minerals in the water and allowing the soft water to flow into your home.

Every few weeks the resin needs to be cleaned. This is where the salt comes in…

The salt (AKA brine) acts as the cleaning agent. It will go thru a process called regeneration which is similar to a washing machine. Example: the water will fill, rinse and repeat making the media magnetic again. All this happens while you sleep and is by a one time setting of your control valve.

HOW CAN I FIND OUT HOW HARD MY WATER IS?

Bring in a sample of water to us and we can test for your hardness.

If you don’t have a water softener currently, then a sample from any faucet will do.If you do have a water softener and need your water tested, make sure your sample it from your bathroom cold.

WHAT SIZE WATER SOFTENER DO I NEED?

When researching what size water softener you may need it is important to take into account a few things like your water hardness, how many people in the home and how many bathrooms you have. Please give us a call and we can better recommend a system for your household.

 

Once you determine the right size, it is important to get the proper resin for your home. I.E. City VS Well water.

HOW TO CHANGE MY LEAK PROTECTOR PADS?

Step 1: Turn off the water supply at the cold water valve.

 

Step 2: Using a Phillips screwdriver, loosen and remove screw from the top of the valve

 

Step 3: Twist the upper white assembly counter clockwise, lift up and remove old pad.

 

Step 4: Make sure the valve and the surrounding area is dry before replacing the pad.

 

Step 5: Insert the new applicator pad into the clear plastic housing.

 

Step 6: Replace the upper white cap onto the clear plastic base by twisting it clockwise until seated.

 

Step 7: Replace Phillips screw and tighten

(DO NOT OVER TIGHTEN AS THIS MAY DAMAGE THE VALVE UNIT)

 

Step 8: Turn on the water supply to the filtration unit and check for leaks.

FREE WATER TEST?

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